Certain features require specific hardware, see.
Upgrade rollout plan is being finalized and is scheduled to begin late in 2021 and continue into 2022. See applicable Microsoft Terms of Sale for more information.
Microsoft Store return policy applies to extended returns. Microsoft reserves the right to modify or discontinue offers at any time. Void where prohibited or restricted by law. Extended return offer period limited to 5 device returns total per eligible customer. Not available for purchases by reseller customers. Return process must be started within 60 days after customer received the device. Extended return offer period available with Surface devices purchased from Microsoft Store in select markets.
File a claim online through the PerformanceGuard Protection Plan website, call an Am Trust Phone Agent at 88, or talk to a service advisor in a Microsoft Retail Store. A $99 deductible applies to any ADH claim or at any time when the customer is choosing to replace their device (During the OEM warranty period). One (1) ADH claim or up to three (3) repairs up to original purchase price. **Accidental Damage from Handling (ADH) is limited to damage resulting from dropping the covered product, spilling liquid onto it, or screen/glass breakage of product.
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